I went into this dental practice because I was experiencing dental pain. After having my name called I followed a young lady to one of the exam rooms. I went through the usual questions and then the full set of X-rays, then back to "my" room. A few minutes went by and the dentist and the hygienist came in and we discussed the many issues I had going on. When we were done I was taken to another office to discuss the issues, the treatment plan, what the insurance would pay, and of course what I would have to pay. She told me this large amount, and the first half was due on the first appointment and the balance on the second. I went home wondering how I was going to come up with all that money. As the day drew near I called to cancel and reschedule do to the fact that I wasn't able to pull the money from a magic hat. I cancelled on her voicemail and waited for a call back to reschedule. I called and called over a matter of a few weeks. The initial pain I had was growing worse and I just had no more time to fool around with some staff at this office. As they say everything happens for a reason, and with this, I have a new wonderful dentist and his staff are great!! I wouldn't change this new office for any other office!! Always investigate before committing!!