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| - We still love this place. Thought I'd just update three years after my original review to let you know how the staff dealt with a recent problem.
In short, they were awesome. Kristi was fantastic.
Basically, we like to order take-out from here every now and then. Ordering takeout is awesome here -- no matter who is on that night to answer the phone, they are always fast, professional, and they repeat your order back, no mistakes. The food is ready for pickup on time. It's a beautiful thing.
Tonight was a rare off night. I'm actually secretly kind of glad that the folks at D'vine are human. Our order was slightly messed up (got a different entree than what we ordered) and we probably wouldn't have even bothered to call them on that--the entree we got instead looked delicious. But the salmon on the Caesar salad was pretty much raw, and not safe to eat.
So my husband called D'vine and explained the situation. Kristi was immediately gracious, apologetic, and gave him the option of refund or reorder. We chose to reorder, and she gave us 2 complimentary pieces of cheesecake along with some really sweet and funny notes on our takeout boxes. What a terrific way to deal with a mistake. Instead of feeling grumpy, we are delighted.
Another five star review, D'vine -- you guys sure know how to handle a mistake with grace.
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