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| - My husband and 7-year old son met with Dr. Bailey at the beginning of December to discuss allergy treatment options for my son. I wasn't there, but my husband felt very good about Dr. Bailey, who seems to be a good doctor. However, the follow-up and communication from this office are absolutely horrible and unprofessional. First, we had to transfer my son's medical records from another office. Then, we waited to hear back from Entegrity to know if my son would be a good candidate for sublingual drops treatment. We waited several weeks and I had to finally call twice to learn that, yes, indeed, my son was a good candidate and that I could order the $200+ treatment for 3 months (not covered by insurance) and pay with my credit card over the phone. I did call back (at least twice) to order the treatment and was told I would get another call to pick-up the treatment. My credit card was promptly charged, and after 10 days, I was still waiting for a call back. I called myself (again) to be told I could come pick-up the treatment at any time without an appointment. I came with my husband and son on a Monday morning, and was just handed a case and 2 forms to sign (including a waiver of liability). No word about the treatment. I asked to talk to someone before signing anything, and then was told that I didn't have an appointment, so I would have to wait! We ended up spending a good hour at the office to finally see someone who answered our questions about the treatment. I was told that in the notes it said the doctor had called us to go over the details (neither my husband not I ever got a call from anyone). Dr. Bailey might be good, and the treatment worth it, but the communication (or lack thereof) is appalling. Do something, Entegrity!
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