Booked a haircut with Sadie through their online booking system, which was easy to use. Showed up on time, was not offered any beverages. Sadie was professional, but not very chatty. Wash, dry, cut all happened in about 40 minutes. Haircut turned out fine, but it was a really simple cut (long bob). I really like the products Thorps carries (Davines), but did not get a very welcoming overall vibe. Maybe I'm not cool enough? Bikers do receive a 10% off discount with their Bike Benefits sticker. Haircut prices are reasonable ($25-$30) but also depend on how much experience your stylist has. If you're looking to spend less money, take a gamble on their intern(s).