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  • If I could give this place 0 stars I would. I am a frequent coffee drinker and a Dunkin donuts lover. When my boyfriend moved to Bellevue I started coming here for coffee. I usually go to the squirrel hill dunkin(amazing btw). Probably 9 times out of 10 they screwed up my order at this location. Most of the time I just dealt with it or brought it back into the store and they gladly fixed it for me. This time was the last straw. I always order an iced coffee with skim milk. When I received my coffee on this visit it was almost white. As an avid coffee drinker you know what colors a coffee should be based on what is in it. When it's skim milk the coffee is still basically brown. Cream makes a coffee white. So I politely told the girl at the window that I believed this coffee had cream instead of skim milk. She told me no it was skim not cream. But I was sure and asked her to fix it. She whips around and starts screaming at another employee that "this girl says she knows her coffee is wrong and is demanding a new one". Now this other woman is rolling her eyes and says how she knows she didn't mess it up because it is exactly what she drinks. They give me the new coffee and it's just as white as the first. The rude window girl says "see it's the same color". At this point I wasn't going to argue with her so I asked for my receipt. She REFUSED to give me my receipt, probably because it said cream on it. As I'm driving away I hear her say what a b**ch. I was so pissed off. I tried the coffee. Sure enough it was cream. This may not be a huge deal to some. But if you screw something up all you have to do is fix it. It was not the end of the world to just say sorry and I'll get you a new one with skim. I work in customer service so I know how customers can be but I was not unpleasant in any way I certainly didn't deserve to be treated like that. This location as poor service and rude employees. I will start brewing my own coffee or go back to the squirrel hill location. Worst customer service experience I have ever had.
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