in My opinion its a decent hotel but very bad customer service from casino host and players club services.
Don't stay here and gamble and expect any comps they lured me in with costly hotel rates and pretending your bill will be taken care of and after losing several thousand dollars there they still charged me full rate and when they told me I earned free comps they suddenly all disappeared.
They will play games with your mind and When I complained and asked to speak to a manager this was the response via txt msg
"I will not be threatened by ANY guest. I am an a Executive of this Resort and made an Executive decision. Refrain from any further correspondence with me." -Chaz
Thanks buddy no one made any threat I just didn't feel I was getting the customer service I deserved wow what a response! Very nice customer service!!
I won't be staying there ever again and in my opinion their players club is a complete scam!!! I could have paid 10x over for my room bill with what was wagered but it's ok I like Aria and Mandalay much better.
Will go back there. Marquee is the only reason to go to Cosmo but do yourself a favor and stay somewhere else their rooms are very small and so is the casino. They have a few billion to pay off in construction costs so I doubt they can afford to take care of their players for a long time to come!
Good luck everyone..