I've come in here frequently to buy smaller items or things I need last minute and don't have time to order off line. Past times have not been too bad, however I wasn't in the position to need extraordinary help since I was just purchasing small items. The staff seemed friendly enough, although one time the only person in there was talking to someone for a while, even as I stood at the counter waiting to buy their products.
The one incident that has me now going to another competitor is that I brought in two rolls of 120 film during the week. I was told it would be ready on Friday and that they would call me just in case the photos didn't come out. No one called me and when I called on Friday, they said it hadn't even been sent out. Monday comes, I don't hear from anyone and I call two times...both times, my prints were not ready. They said initially that my photos would be done at noon. I call at 2 and they said that the photos are not yet done and to come in an hour and a half. At this point, I see them as unprofessional and not really caring about keeping a customer. There are too many other businesses that deserve my money for their professionalism.