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| - This DD location frustrates me. No matter what, the drive thru line is ALWAYS long. The parking lot is extremely tiny and since the drive thru is always wrapped around the building, you either 1. Can't pull in the lot to park because of the line extending to the road or 2. Get lucky to Park but then can't back out of your parking space to leave bc the drive thru line is blocking you in.
I love that DD has on the go ordering on the app, however, it's pretty pointless for this location. Every time I order ahead, my drink has already started to get cold by the time I am at the window because the drive thru takes forever, as I already mentioned. Today, I was especially pissed because I ordered on the go 5 mins before arriving, proceeded to wait 10 min in the drive thru line to pick up my pre ordered beverage, then go to the window and it wasn't even ready!
One time, I pulled into a parking space because the drive the was taking forever to walk inside to pick up my drink.. pretty much got told off by the manager. Apparently if you select drive thru pick up, it's a sin to go inside instead (even though it's sitting right there).
Another time I selected in store pick up, got my latte, then sat in my car for 15 min before I would back out of my space because of the drive thru line. It's truly a lose/ lose.
I will continue to come to this Dunkin', but only because it's the only location on my way to work. They really need to do something about the drive thru line. Thumbs down!
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