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| - This review specifically covers my very first "Zipster" experience from Zipcar's Central Phoenix location (UCENT 2 parking lot at ASU Downtown). The car I had reserved via the Zipcar website was parked at the above-mentioned lot at Filmore and 2nd Street as promised - it was a BRAND-NEW Ford Focus with only 4000 miles on the odometer. The car was in the location promised and had nearly a full tank of gas in the car (thank you, my fellow Zipster who previously had the car for filling the tank!). The only issue with the car was that the outside of the car was covered in red dust - someone must have been to Sedona in it!! So, followed the directions on the website and drove the car off the parking lot after checking out with the parking attendant. Ran errands and went out to a nice dinner with a friend. Since the car still had lots of gas in it, I decided that the more effective thing to do was to wash the red dirt off of it, so off to the self-serve carwash. Five minutes later, the new Focus (named Heidi) was sparkling clean outside and inside. Only moment of stress is that when I returned the car, the parking lot was unattended and the ticketing machine was not working -- neither of which was Zipcar's fault. Called into Zipcar customer service for instructions, customer service rep was friendly, efficient, and pleasant - and provided me with instructions on how to handle the parking lot situation. Overall, a great rental experience - the friend that was with me said he thought that the Zipcar experience would work very well for other friends of ours too. Recommend, especially with the brand-new car!
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