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  • Honestly, the drinks are great and the location is convenient and beautiful. But there is one thing that has tainted my experience and that's the customer service. I've come often enough to know that the booths always have a "reserved" sign on it. I normally always see couples working in the booths together with their laptops and I figured it'd be a nice way to work on some things. So I give them a call because I assume that you need to reserve it. When they picked up, the person had no clue what I was trying to ask for. She asked if we wanted to study or if we were just eating and I said both and that we would require an outlet for our laptops. After 5 minutes of explaining that I'd just like to reserve a booth for two people, she puts the phone down to ask a manager or colleague about it- I didn't realize it was so hard to make a reservation? They came back and said that the booth is normally for bigger groups but if it wasn't busy then they'll accommodate. So, I said sure and they took my name down. I assumed that was the "reservation." Upon arriving, they were absolutely clueless about the call and I asked again if we could have the booth since it wasn't busy. Mind you, this was a MONDAY afternoon at 2pm. They refused and made us sit at another table where the outlet was far away. So after begrudging sitting on the uncomfortable seat for a few hours, the place started getting busy. And what do you know, at least 2-3 of those booths had only two people in them. A similar comment/review has been posted on their Facebook page by someone else. The reviewer assumed it was a race issue which honestly could be it. But in my opinion, I just think it was awful customer service which has left a pretty bad taste in my mouth and I don't really want to go back again although I've been a regular for a long time now. Like the past reviewer said, have some consistency in your rules of who gets to sit in the booths and stick with it.
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