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  • I'm quite surprised by the consistently positive reviews, as I have not had a good experience with Watts. We have bird activity around our garage (assuming a nest, but of course I still don't know), to the point that babies are ending up dead on the driveway. I called six days ago asking for an inspector to come out and provide a quote for removing the nest. Apparently, a Watts inspector came by on his scheduled day, but he never called to let me know he was here so we were not able to discuss the issue and options. I simply received an email that night with a quote of $950 for every bird preventive measure in the book - but no confirmation of whether we do have a nest and whether it can be removed or for how much. That was our immediate need, which I thought I made clear when I called initially. I sent an email to Watts in response to the quote, expressing my disappointment and asking for a quote to remove the nest. No response. Called the next day around lunchtime, and Abby said my email was received and I'd hear something by the afternoon. That was 24 hours ago and I've still heard nothing. Clearly, Watts is not treating my situation as urgent. And if it's really not urgent, then at least help me understand why dead birds are ending up on my driveway and adult birds are hanging around my roof shingles, and then maybe we can talk about preventive measures. And if bird removal is not something they can help me with, then why not just tell me that? After my initial call, I also received several auto marketing emails promoting their services and specials in the meantime, which was quite annoying when all I really need right now is someone to help clean a bird's nest out of my roof -- or, at the very least, tell me what they think might be going on with these birds. Throwing high prices in my face for non-urgent products before the reason for my call is addressed is not the way to win me over as a customer. Unsubscribe. I'll be taking my money elsewhere - that is, to Terminix, who says they can inspect, talk with me about pricing, and remove a nest if necessary all in the same day.
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