The owner (Trang) helped me out a lot when I bought some butane and a drop down for my rig. After I got home, I realized the drop down was the wrong size, but that was my fault because I got the size mixed up. I took it back to possibly buy another one and Trang didn't have the size I needed so she told me to come back later that day because she was going to do a supply run. I came back and she was very apologetic that she had forgot to get the piece. She asked if I could come back the next day and she would call me when she had it. She did so and she gave me the correct piece for free and also had given me an adapter to hold me over till the next day. This is one of the best managed smoke shops I've been to.