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I got an estimate to replace a shock, $150. I made an appointment a week in advance, but they called me the day before to tell me they had not got the shock yet. I rescheduled for the following week. Last Tuesday, I showed up for my appointment, they repaired the car, but then tried to charge me $225. I reminded him about his quote and made all kinds of excuses and recomputed the total to $154. On this trip, they discovered an engine oil leak that needed repair and he wrote the estimate for that on my receipt. Immediately, I scheduled an appoint for the following Friday at noon. He said the repair would take 3-4 hours. After driving the 45 minutes one way to get there, the guy at the desk didn't remember what I was there for and I had to tell him the specifics. That should have been a warning. We left him the car (and my cell number) and walked over to Tempe Marketplace. At 3:30pm, we returned only to be told that they had not done any work yet because they didn't have the gasket. They said that the dealership parts guy didn't show up for work that day. I asked the owner why he would wait until the day of service to try and get the parts (they didn't do this before with the shock). He said that sometimes customers don't show up, so they don't want to get them ahead of time. Really?? No apologies, the only thing they offered was for me to reschedule! So, almost 2 hours round trip and 4 hours wasted waiting for the car for nothing???? If he would have just taken responsibility and said, "Sorry, we screwed up, let us make this up to you", I would have been OK with it. But, to put the blame on the dealership and other customers, then offer no reasonable solution for me wasting my time and gas, I find this extremely unsavory business practice. I will never go back there and I warn you not to also.
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