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  • My entire experience is the reason I don't shop at Officemax or in stores that much anymore. I waited for 45 minutes to get 66 prints done, 22 8x10s and 44 11x14s. I specifically asked for 44 prints on 11x14 paper. Thomas printed all 44 on 11x17. All of the sizes on the PDF files even said 11x14. Not once did he say they don't have 11x14 paper. When I returned to the store after buying frames that those prints didn't fit in, I was then told they don't print on 11x14 but they could cut them down. Craig cut them down using a bulk cutter, but because the papers were curved from being printed on and not flattened out yet, or maybe because he was trying to cut too many at once, the cut lines were not sharp at all and the side of the prints were bent due to not laying flat and pushing up against the cutter. Another 25 minutes... Absolutely horrible quality and time wasted (imagine you're Hops talking to the Sloth in Zootopia). I asked for a full refund, which I did get. Maybe if Thomas was focused on the customer he was actually with (he was printing an online order and printed some of my prints wrong the first time and then didn't even realize the printer wasn't printing) or if Craig wasn't in such a hurry to fix his coworker's mistake (which his coworker said was mine) my experience would have turned out better. I will not be returning and definitely do not recommend getting anything printed here, ever.
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