Just to clarify, this is about Chapman BMW on Camelback, not their other locations.
AWFUL! I have gone here to have both my previous and current BMWs serviced and have always thought they were decent... until today. The service center is an absolute nightmare. I was returning to have a problem fixed that they supposedly took care of last time (at least that's what they charged me for) yet malfunctioned again within a year. So I took it to another BMW shop and they seemed to disagree that I had received all the new parts that I was previously charged for.
Though Chapman offered to replace the parts that I had purchased a year ago at no cost (gee, thanks), they still didn't address why it malfunctioned within a year.
Beyond the situation just being annoying in itself, I had to deal with the most disrespectful, arrogant, jerk of a "service specialist." He even allowed me to address the situation with his manager who did nothing except back his jerk of an employee.
The experience was so bad I gladly took my car and left before they could "repair" what they had supposedly "repaired" a year prior. Unbelievable. Terrible customer service.