First visit. Receptionist could benefit from some additional people skills training. Waited over one hour to see Dr Copeland, but was pleased with her. She took the time to listen and talk with us instead of rushing through the appointment. I don't mind waiting as much when the Dr takes time with you once he or she comes in the room. They do not have the capability to draw labs or take x-rays so you must go to two additional places to accomplish that, if needed.