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| - Second and likely final visit to this location. Stopped in last night around 7:30. There was one couple already seated and eating inside the restaurant, nobody else. The drive-thru must have been hopping, because it was like the sky was falling behind the counter. The "lady" that "helped" us (very loose terms there) - I wish I had gotten her name - clearly lost any personality that she may have had, YEARS ago. She was like a robot taking our orders, and I wasn't even sure we would get all the way through the order. I asked if she could make change for a hundy, and without missing a beat, she just points to the bottom front of the register to the sign that says "No bills larger than $20." Didn't even say a word. I asked, "I take that as a 'no'?" Not even a response. Whatever. I paid with a credit card instead (had no other cash). I said "thank you" and she simply turned away to put our order together.
We sat down and enjoyed watching the chaos from the dining room. As we waited for our food, a few other customers came in, and their order experience was much the same. There was one person waiting to order, and when she finally got around to taking his order (he was there for a couple minutes with nary a word from anyone behind the counter) she exclaimed, "I can help the next customer!" Wow, what personal service. I kept reminding myself that it's ONLY KFC, this is what crummy fast food is like I guess. We saw several other customers order while we waited, and with every "thank you" a customer would say, she did not even acknowledge it. Outdated fast food chain or not, that's just a lack of decency and manners right there.
Our food finally came 13 minutes after we ordered (ages in fast food) even though half of it was sitting on the prep line since right after we ordered. There seemed to be some question as to who was going to put our order together (had to make the chicken littles). When we brought it back to the table, the 1pc grilled breast meal (note "1pc") was a joke, it just had to be! It was the smallest, most nastiest looking excuse for a chicken breast either of us had seen. We drew straws for who would go talk to the lifeless order-taker and ask for a chicken breast that might be more suitable for a 1pc meal - you know, something slightly larger than a chicken wing.
This place was a joke both times we've been there... Service was unacceptable, and food mediocre. Quite the disappointment from the KFC I remember enjoying in the past. I gave this one a 2 star over 1, since she did at least try to hunt around for a larger breast piece when I rejected the first, and surprisingly, offered me a water cup without me having to ask, since I did not order a drink.
Definitely won't be back, at least not to this location.
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