I am solely giving the three stars because I love the food and think it's pretty good for a chain restaurant.
They could however change it up sometimes but still their classic items are always delicious and unique. Try the Squash Ravioli with the crunchy sage leaf atop the ravioli s and also Robs Chicken Sandwhich! The sandwhich has just the right mix of everything down to the veggies.
Their belinis are also very sweet and yummy. Only have one though cause half way through you'll be falling over ! Lolol
The service however, that is the biggest thing they've gotta work on. I may not be a business man in a 3 piece suit ( just a foodie girl in forever 21 clothes) but it isn't nice to be selective to those you assume with big tipping options. The waitresses do need to fairly be attentive to everybody not just their staff friends to gossip about other tables. That is in bad taste for everyone eating !
I will update my review soon as patio season rolls around