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  • So just 3 days prior to our planned trip to stay with Staybridge Suites for a full week and after receiving a emailed confirmation, we received a call from them telling us that this place had overbooked our planned week long stay and that they could not accommodate us. To add insult to injury, they offered us just 2 options for our troubles. Stay at a boutique hotel that they selected for us and they would comp one night's stay and we would pay supposedly discounted rates they had negotiated for us, or receive 10,000 points that they would give if we choose to book our room ourselves and stay elsewhere in Vegas. Since we had a flight scheduled to go to another city (seattle WA) leaving shortly after their call, and no other options could be negotiated with them for a planned stay before our departure, we went to the boutique hotel that they booked for us. We asked to be contacted by the top manager and never heard back after a full week of staying at the boutique hotel which had none of the amenities offered by Staybridge Suites. While Myra ( the person that called us from the location) was apologetic and should not be faulted for this snafu, this establishment did not seem to care that we selected their establishment because we wanted what they had to offer. The audacity of one establishment to believe that they should select a lodging alternative for customers that they don't know which included none of the amenities that the customer sought in the first place. For our trouble we were sent to a place that ended up being about 2 hundred dollars less, but the savings were completely negated by the necessity to pay for all meals because we did not have a kitchen, microwave, or refrigerator, and most days their was forced valet parking where tips were expected and given, laundry cost and an on-site overpriced for the portions restaurant. Also upon arrival we were quoted a flat rate that ended up being more than what Myra advised us that we would pay through their negotiated rate. We will go to Las Vegas annually but we will not risk scheduling reservations with these folks as it appears that an overbooking could occur and you could be sent to a lodging choice alternative at the last minute, that doesn't meet your needs, if this works best for Staybridge Suites.
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