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  • Worst customer service. They were given the work order on Tuesday and never called to get an appointment arranged. I called to follow up saying it's now been two days and we still have not heard from them to set the appointment. They didn't seem too concerned. They read the phone number off to me, they had it correct. I let them know the urgency that the circuit breaker shorted causing there to not be hot water (it's winter and a tenant is in the home). Kelly said they maybe can look for appointments today, I said- since we've been waiting, now it's the third day it's more urgent, can it be this morning? Her reply was I'm going to cancel the work order. What?? So because of the mistake of not following through this company chooses to altogether back out and not make things right. Zero help, at all, so little that they made us start all over again now three days later. No offer to see what they could do to remedy the situation. Would suggest to never use this company. Also, calls are directed through a third party call center if you call after 3pm so they can't answer any questions nor do they have any information. Suggestion alternative: Phoenix Heating & Cooling. Within the hour of the work order this morning we had a technician scheduling an appointment for TODAY with the tenant. Thanks to Taylor & James for saving the day.
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