If I could give them zero stars, I would.
The first time I went to this particular Sears Auto Center, I was getting new tires for my car. We walked in and the staff were goofing off and acting unprofessionally right in front of us and other customers. They were making prank phone calls among other things.
We get my car back two hours later and notice that they didn't rotate the tires like I had asked. We let it go though because we were in a hurry to meet friends for dinner. So we drive off only to hear a thudding sound as we go. We pulled over and my husband saw that one of my tires wasn't completely on the rim. So, we turned around and headed back to Sears. It's so dangerous to drive a car with a tire not properly installed!
It took Sears another hour and a half just to fix the tire they didn't put on properly the first time. They gave me a huge refund and a certificate for a free oil change. I felt better.
I came back a few months later for the oil change. A few days after the oil change I noticed my car smelled like something was burning. I opened the hood and they never put the oil cap back on and there was oil ALL OVER MY ENGINE.
Now, about a year and a half after these incidents, I came back to Sears because the tires they put on my car wore out after 15,000 miles which is horrible. The tire company said they should have lasted at least 40k and gave me a claim number to give Sears so I could get some money off new tires. It took Sears an hour just to figure out how to give me the discount. A WHOLE HOUR! It was painful.