This is a great spa, but as many other reviewers said, it gets busy! If you want to enjoy the spa without having to fight for a spot, I suggest you come early. I got there at about 9:30 am and there were only a handful of people, but as I was leaving at noon, it started getting crazy busy. The staff were great, the facilities were clean and well maintained. I got lunch from the bistro and it was surprisingly good and filling for spa food.