Called to schedule an oil change appointment. Guy on phone was rude and said they didnt take oil appointments for Saturdays and to bring it in in the morning. I showed up at 8 am on the dot and asked the guy to call me when it's ready. I waited around until 4:30 pm and still no call. I finally went down there to see if the place had blew up. The guy at the desk said they had just pulled it in. I said wow, thats one long oil change. He looked at me with a blank look and said nothing. I said, I dropped it off at 8am. He replied that they had a lot of oil changes that day and it would be done in 15 minutes. It was finally ready at 5:15pm. Rediculous service. This is why you should take appointments. So you can get people their car back to them. An oil change should not take over 9 hours.