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  • It's been a long time since I've written a review and I really do mostly only write positive reviews. This one is just going to get out the important stuff. 1) I traded my car I bought here 9 months into owning it. This was at least 50% due to not wanting to deal with this dealership or Nissan anymore. 2) I got a trade quote online for my car to trade back to the dealership. This resulted in weeks of sales calls and emails from the dealership. One day, they called 6 times. 3) I've waited 1.5 hours for oil changes here on 2+ occasions. When you get them free, you sort of have to suck it up. 4) The experience buying a car here was the worst I've ever had. I should have known the road I was going down. It was aggressive, rude, dishonest, evasive, and 6 hours long. 5) Once we they re-did my zaktec coating, they actually did damage to my paint and left marks. When I called afterwards, they told me to return the next day for them to fix it, assuring me I wouldn't need an appointment and they'd get me right in. I was there 2 hours. 6) You can't call to make a service appointment and actually get someone when you call. You get a voicemail. Then they call you back at work. Not helpful. Why can't ONE person make all the appointments and be dedicated to doing that, not a team of advisors that are also working in the field at the time? 7) I've received duplicate billings from the financing co several months. Get your Sh*t together, Nissan. 8) Lastly, after buying the car, I received phone calls almost weekly for months asking me how I liked my new car. What? Leave me alone. Also, they try to sell you more Nissans right away. Thanks, I'm good. I just bought a car 3 weeks ago. Just don't do it. Don't deal with the buying process and don't get wrapped up in a new car here where you feel like you need to do all of your service here. You'll waste days of your life. Unfortunately, from what I've heard, no other Nissan dealerships in the valley result in a different experience.
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