Crap company. My husband signed up a long time ago at a different house and when we moved into our new house their sensor didn't work on the back door because of some problem with us having a doggy door. We kept the system and never actually got to alarm the system due to the back door issue since we needed to get through the contract period. Finally the period time was over so I had my husband call to cancel the account. They talked him into like 6 months free service and my husband accepted (I gave him an earful because he kept it. Free or not, it was unusable). Anyway, I don't know how much time had gone by but I asked him to call and officially cancel it again and when he did they said he had a $40+ balance on the account for charges and late fees. They never even sent us a bill. He paid them over the phone and was told it was cancelled. This was 2/10/14. On 2/21/14 we received a $17 bill from them that would be due 2/23/14. My husband called on 2/22/14 but they said he would have to call the cancellation dept which is only open on the weekdays.
I see my husband has paid the $17 even though I asked him to talk them out of it. My name isn't on the account so I couldn't call, otherwise they would have received an earful!
Judging by the other reviews I am now worried this still isn't going to be cancelled. Keeping my fingers crossed.
Horrible company, do not get involved with them.