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  • This review is for the University location. I went here with my sister-in-law for manis & pedis almost a week ago. First of all, the place was packed, and during our 20-minute wait, 2 different people went to the front counter after to explain why they weren't happy with the service. One of the discussions became pretty heated, and I think, ended with the woman refusing to pay for a service since it wasn't done right. My pedicure was fine, and the nail tech did a great job on smoothing out callouses and also polishing the nails. The Gel Manicure, however, was subpar, at best, especially for the price. First of all, I walked away with an open wound on my cuticle that bled and bled before the tech even acknowledged it. I think she mumbled something about not causing the bleeding, even though she was the only one in the room going at it with a sharp tool! She used some kind of styptic product to stop the bleeding, and it looked pretty yucky several days, but fortunately healed without incident. Boo boos aside, the nail tech did acrylic on a few nails that are damanged to smooth them out. I had to ask her multiple times to try to file them evenly. I literally had a corner of my thumbnail protruding off the SIDE of my finger. I finally just said fine, even though they are very lopsided and uneven. The tech did a very thorough job applying the gel polish - and went all the way to the cuticle all around, which was great, but I later realized she had sealed a few nails to the skin on my finger and there were some tiny bubbles as well! It's pretty dark in the salon, so I didn't notice until i left, and didn't bother going back. In the past, I've had Gel Polish last 2 weeks before chipping at the sides/top. This time, I had chips after just a day, and I noticed she didn't wrap the polish over the tip of my nails, so it was easily basically just waiting to get snagged on something. I'm at the one week mark now, and my nails looks pretty rough. If you visit this location, I recommend going outside to see the end product in the sunlight BEFORE paying. The lighting is really bad inside.
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