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| - I moved into a home with a completely dead front lawn, so part of my welcome package included a friendly note from my HOA to get back in compliance. And stat.
After speaking with a few landscaping companies, we went with Mauri because we liked that they were a family business, and because they seemed to have good reviews. So we booked our landscaping appointment for their first possible opening, about 3 weeks out.
So how did it turn out? I'm really glad we chose Mauri, and I'd definitely go with them again. While they might not execute perfectly the first time, what IS fantastic is that they are willing to make things right.
Day of the landscaping, a crew of 5-6 came in and got to work. Everyone seemed nice and friendly, and work proceeded. There were a few hiccups -- the wrong plant got taken out and a few trees weren't planted evenly, but they fixed most things we noticed. That said, things felt a bit rushed and we weren't 100% sure about what we ended up with. "At least I don't have the ugliest lawn on the street," I thought, and left it at that.
Then the one month followup came up and Chris came back to chat with us. At first we weren't going to say anything because things mostly seemed to work, but we decided since we weren't 100% happy that we WOULD tell him. And it was then that I really felt good about our decision to go with Mauri. I was impressed that Chris listened to our concerns, and didn't make any excuses at all. Instead we went through everything that could be improved, and he scheduled someone to come back out that same week to fix everything. Our bushes were replanted so they would be straight, and an ailing plant got replaced with a healthier version. The leaking hoses were fixed, and they even let us add a few extra plants at no extra labour cost. We also took this opportunity to add a contrasting rock to fill out our yard.
So now instead of just being relieved not to have a dead lawn, I feel a little happier ever time I walk by our front yard. I'm really glad we spoke up, and I'm really glad they listened and fixed everything. Thanks Mauri!
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