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  • I have been with LA Fitness for about a year now. Nice gym. However, I have been locked in a training contract for a year. $220.00 a Month on top of 2 Membership fees(My girlfriend and I - $36.00 each) and I only meant to sign up for 6 months. I have no idea how I was pushed into a year, which by the way they refuse to show me my agreement... It took 4-5 months to find a decent trainer that really cared at all about doing their job. My trainer now is amazing.The billing is dreadful. I cant afford this bill. Not to mention who ever is in charge of billing is terrible. How am I supposed to count on someone billing me on the new mysterious day every month. In Jan this year(2015) it went from the 30th to the 14th. Made me go negative in my bank account, had to get a loan just to clean up after LA Fitness's mess. well they tried to do it again in Feb. I called to see if someone could fix this. I called and what sounded like a very young kid told me only the 'Customer Service Managers' work with billing. He put me on hold for what must have been 10 minutes. This guy, I think his name was Mike, comes on the line laughing talking to other people then finally says, "Hey so this is how its done. we bill you every 28-30 days." I explained to him that I was fine with that and asked how it went from the 30th to the 14th. The question was ignored. Then I asked if there was anyway he could work with me and move it back to the 30th. He responds with, "You are just gunna have to work with your bank because thats just how its done." At that point I was officially done with LA Fitness. The only thing I like about this gym is My trainer. John H(From the Location on 1731 S Greenfield Rd, Mesa, AZ 85206). Hes awesome, I know how to eat better and work out correctly thanks John! Anyways, The locker room is disgusting and the customer service is rude. I have officially paid LA Fitness $3000.00. $3000.00 is a lot of money. I could have bought a nice car with that amount of money down. This is how I get treated. Well im done. I am in process of canceling my contract and my membership. I will never go back. Good Riddence.
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