I had Karen do my root touch up and she went above and beyond with my hair! Not only did she fix my horrible grays, but she also spent time giving my hair a gloss and showing me how to blow dry my hair to give me far more volume! They really spent a great deal of time discussing my hair, what I wanted now and what I might want to do in the future! :) I definitely recommend the salon, and Karen Landgraff in particular!! :)