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  • You never really expect bad customer service to happen to yourself. Well it finally did. I tried returning a defective jacket ordered online as one sleeve cuff was tighter than another. A manager came and even confirmed that it indeed was, but wrote it off as "this is how the jacket is supposed to be." I explained how it isn't normal for this to be the case so the jacket was defective and warranted a return. The manager held his position that there was nothing wrong with the jacket and it had been apparently worn "many times." I explained that I wore it once and how that was when I found out the problem with the jacket. He then in a scornful manner pointed out how the color was faded (which was how it is a dull blue) and the dust on it. I mentioned how it was a lint magnet (just like their twill zipper joggers) and that I had only worn it once and found out one cuff was tighter than the other. By this point I was disappointed how everything was going so far. It seemed useless to stay and argue so I left the store. My experience with h&m has been pretty good until now. I'm left with a bad taste in my mouth with the h&m at town square. I'll be contacting h&m online and by phone to see if I can get this situation sorted out.
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