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| - Where to begin...this company is a COMPLETE RIP OFF. We had used them before to do a move and were only charged $85 for an hour move (which included the drive time). So we figured we would use them again when we moved less than 1 mile up the road. We called and were told it was going to be $98 for the hour and drive. The movers showed up early and did a good job packing our stuff into the truck. When we arrived at our destination, I received a phone call stating that I owed $294! I was confused as to why I was being charged triple the amount previously stated. I was told the drive was $98 and the move was another $98. We had 15 minutes left on our hour but the driver had told the company we still had an hour left. All we had to move was 12 boxes (which was easily moved with a dolly), a bed, tv, and a few frames. There was NO way we needed movers for 2 hours! I asked to speak with a manager who, instead of being courteous to the customer, started getting irate and HUNG UP the phone on me mid sentence!!
I refused to pay anything more than the amount quoted when I made the reservation. The manager (Steve), called the movers and told them to drive off the lot. Needless to say, my boyfriend threw a fit and refused to move from in front of the truck. I tried to call him again and see why we were being charged so much, once again he got an attitude with me and hung up on me. We called our lawyer, who then called Steve. Steve rudely hung up the phone on her! The movers (who were quite nice, considering the situation), told us that Steve had called the police on us for refusing to pay. For a company who "boasts" excellent customer service, they sure proved to be the complete opposite. When I finally got through to Steve, he started spouting off about how the tariffs and taxes and rates are constantly changing and that the longer we took to pay the MORE our bill was going to be, as if that explained why we were being RIDICULOUSLY over charged. At this point, I was beyond frustrated and called the cops to come down.
Steve never called us, instead he kept being an ass (yes, pardon the language but this was the rudest, most immature man I have ever dealt with). My boyfriend finally said he would pay the $294 so we could just get everything moved in our unit. We were then told that we owed $364 because we refused to pay and were still on the clock!! Unbelievable company!! I do NOT know how these people are still in business! We are in the process of reporting them to the better business bureau AND the licensing department. This type of behavior is UNACCEPTABLE! We will NEVER do business with these people again and tell everyone we know to avoid them as well.
In the end, we paid the total and got our things moved out of the truck. We had to call again to receive a receipt of payment after Steve yet again, HUNG up on me. I didn't yell or scream ever at this man and he felt the need to hang up and act like a child. We called corporate who didn't seem to have any problems with the situation and said there was nothing they could do since it was a family owned business. I was told to write a letter and maybe Steve would see the error of his ways....
NEVER DO BUSINESS WITH THESE PEOPLE!
There is a whole site devoted to complaints and issues with this company. They have been fined for unethical business practices. AVOID THEM.
http://www.complaintsboard.com/complaints/all-my-sons-moving-and-storage-c4092.html
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