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| - To date I've owned 3 BMWs with 2 being purchased at this location. While my buying experience has always been pretty good, the recent service situation is quite frustrating and I've decided that BMW is just not my car brand of choice any longer.
For a customer to have their sunroof suddenly explode while driving in the late evening with no real traffic around be told that it must have been an outside force that would have caused the glass to shatter, and no real concern over how I'm doing after this happening, is disappointing to say the least. I own a brand new 328i GT that's only 6 months old. I love the vehicle, but now feel completely unsafe driving it. I have a young toddler on top of it and can't even imagine what would have happened had she been in the car with me - and can't even begin to comprehend how to feel safe with her in the car in the future.
I've received no response from BMW that makes me feel comfortable or safe about the car moving forward. No proof that an outside force would have caused the sunroof to shatter. Just being told that all that they've experienced to date is outside forces that cause this to happen. Yet, there are numerous forums and stories on how others have faced this same situation with BMW particularly and are always told the same story. As a long time customer, this answer is not acceptable. I've invested quite a bit of hard earned money over time to enjoy luxury vehicles from BMW, but will not continue to do so purely due to safety.
No one has offered to look into this matter further. I just get pointed directly to my insurance. And no one has checked damage beyond just the sunroof, which is surprising considering glass would be flying around when driving and most likely scratching paint on the car. How would I know that little glass particles didn't get in the car or in my childs car seat? How do I know that living in over 100 degree heat might not be a factor here with the type of sunroof glass used? So many unknowns and no proof of anything . . . yet I'm the one who experienced everything and am being disregarded. I am not one to complain, but I am one to warn others, and young mothers in general, who put safety as their number one priority.
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