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  • We had Dugan Plumbing come out as a result of a warranty claim with our Home Warranty Company. Our initial experience was with one of their techs, and when he left our home, we believed everything was all set. However, when we went up to bed that night, we found water throughout our master bathroom and into the carpet in our master bedroom. We understand that "stuff" happens, and we wanted to give Dugan the opportunity to make it right. Geoff answered the phone late that evening and promised to have someone out in the morning again to take care of it. When I expressed my concern with having the same tech out, he offered to come out himself and take care of the problem. By late morning the next day, Geoff had come to the property and remedied the issue. I asked him what we were supposed to do about the water soaked carpet. He immediately got on the phone with his water restoration company and they came out within a matter of hours to set up remediation and protect our floors and baseboards. Dugan's response to our issue demonstrates that when "stuff" happens, the good guys come out and make it right.
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