I brought my daughters bike her for a routine tune up recently with a groupon. service was very friendly, professional and they know their stuff. It was recommended to get a new tire but went against the suggestion, well a week later what I was told would happen, happened. I did not feel pressured but obviously wish I would have gone with the suggestion :-) I am going back this week and now feel 100% comfortable with any suggestions made to maintain my bikes. Honest, professional and reasonable. Thanks again for your help!