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| - We made reservations for our anniversary dinner through the hotel concierge. We anticipated a great dinner experience with great food and service. We were wrong. When we checked in upon arriving, the hostess told us that it will be about a 5-10 minute wait. Convention people were in the hotel and so it was a reasonable request. Well the time passed and so I was going to inquire as to the hold up. When I was about to, they gave us an indication that our table may be ready and we were finally going to be seated. Unfortunately they told us to wait longer as there was no table because of the convention. Well, one would assume that restaurants in Vegas would be aware of conventions and anticipate the amount and rush of people each night and manage accordingly, especially one as highly regarded as this restaurant. Again, we were wrong to believe it.
We saw people being seated before us and they arrived after we checked in for our reservation. I was livid and told their hosts in certain terms that they ruined our special night and we were just going to leave. Another staff member intervened (didn't know if she was the manager because she never said her name nor told us who she was) proceeded to explain that they don't have a table available because of the circumstances. Their excuse made it worse because why set the reservation if they couldn't accommodate and we specifically said in setting this dinner reservation that it was for our anniversary. We could have chosen other fine dining establishments but we chose this restaurant based on the accolades and high ratings. Again we were proven wrong. Finally when we made a decision to just leave, they somehow found another table. BTW the table we requested should have been in the Swan room but we didn't get it. We should have left because further lame attempts and excuses should have warned us.
Well the appetizers we ordered, the glasses of wines, and my main dish were good, however my wife's main entree was not. After being seated and after the 40 minute fiasco, one would think that we will now be given a good experience - once again, we were proven wrong. Overall the service was spotty and the experience left a bad taste and bad memory. Based on our terrible experience and the monies we shelled out to pay for this dinner - be forewarned. I should not give them any star or if I have to, it will be a half-star.
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