Purchased my Honda at Hendrick 4 + years ago and have been taking the car for service since. All experiences have been good, or at least as expected, until this week. I had a very simple service need, of which on two earlier calls to the service dept I was told they could handle, and even made an appointment for me, but once I arrived, the service dept told me they could not help and sent me to their collision bays. They too could not help me and upon returning to the service department they exhibited such a lack of concern that I left, and do not plan on returning.