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  • The people at the shop are pretty cool. Good customer service. What annoyed me was the fact that I needed my car by 3:30 or 4 PM (left it at 9 AM) so I can get to UNLV and take my exam. The car was done at 5:30 PM. Didn't make it to class and had to retake my exam on Monday, got less score because I didn't make it in time to start the exam. They do a pretty good job, just wish they would text or call you on the progress of your vehicle. That would be a better customer service experience. Customers need updates so time isn't wasted. For the business, I would have all of my prices listed online or some where your customers can see. Let them decide what's best for them, cheap or expensive. This way, customers can't complain about up-selling or they weren't aware of the price. Last thing, MEET THE SUSPENSE TIME, if not, let your customers know earliest as possible so they can make arrangements for someone to pick up the car or someone to drop them off at the shop. Good job on my smoke lights, speakers, and buffing/sanding my headlights!!
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