I usually don't write negative reviews however today I have been left you no choice. I have been trying to utilize a local florist regularly over many years and after many disappointments I have finally reached my breaking point with respect to their quality and customer service. This time I ordered Valentine's Day roses for my partner to be delivered to my home on Valentine's Day. I was careful to order a nice sentiment in the card as well as spell specifically my partner's name. Instead I received a bouquet of flowers that were addressed to me and were constructed like a funeral arrangement..even after I specifically asked for it to look like a nice romantic bouquet of flowers. They were supposed to be, as the clerk described them. "A lovely lavender color" but instead they were a typical aged pink rose with a tacky colored pink bow again shaped as what you would see in a funeral arrangement. When I called to express my displeasure...I was told that they never had my partner's name and it made perfect sense to them that I would send myself 12 roses made out to myself for Valentine's Day. They had absolutely no solutions for me except that I could drive them back to the shop. Needless to say I will never put myself through this waste of $75 again..and I am hoping that this will serve as a good warning for others.