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  • BEWARE! This company is incompetent, rude, dishonest, and sends out repair people who do not even know what they are doing and are also rude. The first technician guessed that a certain part for frig was needed and a week later came back, put it in, and it was no better. Same tech was sent back the next week decided it was maybe another part and so another week with frig not keeping food cold. And each time he took things apart it worked even worse. The third time a different tech was sent out as I was told the first one was no longer working there. I was told by the manager that I would be the last call of the day, between 4-5:00 and would be called a half hour in advance to let me know tech was on the way. I was in an out of service area with my visiting family at about 2pm when a voicemail was left saying the tech was at my house. About 3pm I called the office and was rudely told by the manager that the tech was at the house and since I was not there my appointment was cancelled and no one was coming back. I told him they had no right to do that but he didn't care and told me he would try to have someone there in the morning. So more rearranging my schedule and the tech comes and tells me she was driving around for 15 minutes trying to find my house. So much for the lie about her being there the day before. She told me she tried calling me and since I did not answer that was it. Then she opened my frig and asked ME where the part was supposed to go that was ordered because she didn't know! Then she said she didn't think that was the right part and proceeded to have an hour long conversation with the office with them trying to figure it out while she took everything apart. She told me another part would have to be ordered, laughed about it in front of me with the person on the phone, and again rudely told me it was my fault for not being there the day before. I will not deal with this company anymore. Worst customer service ever!
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