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  • I would highly recommend that you DO NOT use this business. I dropped off a sandal to be repaired, the strap was broken and needed to be stitched. I had checked this business out on Yelp prior to using them so I was very excited to have my shoe repaired by a 5 star business. After 9 days of not hearing a word about my shoe, I contacted the business to inquire about the status of my shoe. I was shocked at the level of customer service, or lack thereof. I was put on hold several times while the owner apparently searched for my shoe; the owner would return to the phone to confirm my ticket number and the type of shoe that was dropped off and after about 5 minutes of repeating this information, I was told that my shoe could not be found. When I asked if my shoe was lost, I was told "no, it is not lost, I just cannot find it". Then, I was told "you will need to come down here and look for it". I was disgusted and outraged that I would be told to come and look for my own shoe at a business that was responsible for taking care of it! When I arrived a short while later, I explained my situation and the owner immediately located my shoe without even having to look for it and told me that it was not ready yet. I asked how much longer it would be as it had been almost two weeks; the owner looked surprised and stated, "two weeks" and checked the tag on the shoe. He then began evaluating the work that would need to be done to my shoe, a stitch on the strap, and told me I would need to come back because it was not ready. At that point, I took my shoe and left because basically, my shoe had sat for 9 days and nothing had been done to it! The lack of customer service and professionalism is disheartening in the least and I would never trust any of my belongings to this business.
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