I've been here twice and didn't have a bad experience either time. Reading these "unprofessional" reviews you have to sort out the naivete from the foodies. (eg: the girl who was upset that they have different rooms for dessert and dinner...have you ever been to Paris???)
Both times I went for brunch and I was WOW'd. GREAT service, GREAT food, GREAT drinks.
I plan on going for dinner and will get a better idea of their evening atmosphere.
But if you are looking for a good place for brunch in the Annex, give this place a try. It is well worth it.