I want to start by saying the lady who took our order was really nice and friendly. Honestly, though, I've been here a couple times before and don't know why I went back. I just wanted a good pulled pork sandwich and some mashed potatoes. The meat itself was good but the sauce was lacking in flavor and gritty somehow. The mashed potatoes seemed like they were maybe half (if not all) instant and half...canned garlic? I know it's fast food but I expected more from a place that boasts so much about the authenticity of their BBQ. I would have been happier going to an actual fast food place. My husband got a fish dinner plate. The fries were soggy and the fish was rubbery. I wish I ordered the Italian beef instead since this is a Chicago-themed establishment... Unfortunately I will not be back to try it.