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  • They have a great story, but that's about it. Unfortunately, we bought into their tall tales of expert installation with installers who are certified with some special designation - which I think might just be made up. The install was horrible. We purchased a front door and a huge picture window. We decided to go with American Vision (even though they are more expensive) because we knew the install would be critical. Pieces of trim were stuck on with double sided tape,and started peeling up within a few hours. The caulking around the window looked like my 10 year old did it, and the trim around the window started coming up withing a day. When I spoke to the office to have these items fixed, they scheduled someone to come out. They showed up with a specific work order in hand, but somehow didn't have the right tools or supplies to fix any of the issues. Very frustrating, as I had to schedule another day for another crew to come out. They also made three large holes in the outside of the roof overhang (this was a necessary part of the install), which they were going to come back and repair. We were given the follow-up work order, and told the office will call to schedule someone to come out and finish the repairs. Beware of this green follow-up work order. I'm pretty sure it goes right into the circular file. We received a few of these green sheets, and no one ever called us. I always had to call them. The fixes were barely acceptable, but we didn't want them to mess it up any worse, so we will live with the sub-par work, The holes in our overhang - surprise, we were never contacted by the office to schedule. We didn't follow up for the holes, though. After realizing their shoddy work, we decided to have our painter fix that area.
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