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  • My fiance and I have gone to this location a few times per month over the last couple years, and every other time it seems we have another experience that leaves us questioning whether we should return. This last experience was the final one for us, and we will be taking our business elsewhere. This afternoon we walked into this location to use our coupons for discounted Greek yogurt smoothies that came in the mail. The coupons stated that they were limited to one per person. With two separate coupons being used, and given that we intended to pay separately, we figured it would be no problem to use both. The young man who worked there notified us that we could not use both coupons as we were placing our order. We informed him that we intended to pay separately, yet he would not back down. I told him that we were two separate customers with two separate coupons, but he claimed that since we walked in together, we were considered one "party". We then questioned how that was even relevant if two paying customers walked in at the same time, and he threatened that they had camera footage watching us walk in together, and that if he gave us both the discount specified on the coupons, it would come out of his paycheck. This owner has some seriously questionable morals if she really does take the discounted amount out of their paychecks if they did apply discounts to two separately paying customers who happened to walk into the store at the same time. When I told the employee to consider us completely separate customers, he very disrespectfully asked my fiance what my name was and said if he answered, it proved we knew each other. No employee has any right to question the relationship of two separately paying customers. We have also had a few situations of poor franchise policies that have left a bad taste in our mouths. It seems as though this franchise owner reluctantly offers military discounts and accepts coupons. She seems to be very greedy and cheap, especially if she really does take money out of her employees paychecks, and isn't willing to accept coupons even if you've clearly followed the rules stated on the coupon. The store is also very dirty and confusing as far as the menu and store layout is concerned. This experience was the last straw, and we will be taking our business elsewhere.
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