I was told the food here was good but service might be lacking. Went in yesterday for lunch and there was a small line and the place was fairly packed so I figure the food at least must be decent. Went through and ordered and paid for our food and grabbed one of the cleaner tables. The condiment containers are all pretty gross. I understand when a place is busy you can't necessarily get everything as sparkling as it maybe should be but the ketchup was dried and caked onto the bottle, that doesn't happen in a short while. Cleanliness aside, our server was pleasant and the food was pretty good. It wasn't the greatest burger and fries I've ever had but it was worth going back for.
That said, the management/owners seem to treat their staff poorly. I watched several interactions with the servers that made me think this place runs like a prison. Asking for a to-go box became a problem for our server because apparently she had the audacity to give me one of the larger boxes instead of a smaller one. I've never seen so many people chastised for whatever they did wrong, out in the open during a rush. Seeing that turned me off pretty fast and you can see how their behavior changes the demeanor of the servers. Not sure if I'll be back but I doubt it. I can get better food elsewhere and not watch the workers being berated as a side dish.