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| - If you care about the person you are thinking to bring to Merrill Gardens, DO NOT DO IT. Here's why:
My grandparents came all the way from Hawaii to stay here and they were excited, as were we.
That thought quickly changed when we met Rosa and Dawn. Rosa is the nurse manager that oversees the medications and med tech staff. My grandparents lived at Merrill Gardens for about 4 months and after getting to know Rosa she does not care about the people living there. We payed extra ($800) for the staff to distribute medications and in the beginning they would constantly call me for refills?! I am not a doctor! And later after asking a lot of questions I found out that they have an in house pharmacy that costs nothing to have the medications sent to them! Also, my grandma took a walk because she had a disagreement with my grandpa and Rosa insists that because grandma did that she has dementia. She is a nurse not a doctor so she cannot diagnose. She then told me that my grandma cannot stay by herself so we needed to hire someone that night to stay with her or she had to go to memory care! (More money to be paid to Merrill Gardens).
Dawn, who is the general manager, doesn't care about anything but money either. She called to tell me about my grandmother taking a walk and it sounded like she could care less either. Just when you talk to her you get the feeling like she doesn't have the caring spirit which is something really important when you are living your beloved grandparents there.
Also, one of the med techs (her ethnicity was Spanish) told me that she "didn't know" if she could help my grandpa use his mouth wash after having oral surgery and she would have to ask her boss. That's the kind of response I get paying $800 extra every month in addition to sky rocket price Merrill gardens charges in the first place.
We payed $4081 for both my grandparents a month and we were not satisfied at all. Nothing was satisfying. The only staff member I liked was the filipino lady up front. She was kind and welcomed my grandma with adobo to make her feel at home when she first arrived. When they would throw "parties" for the veterans for example, everything was super cheap; jelly bean goody bags, cheap microwaveable food, cheap decorations. Where does all the money go to?
Oh yea, they also "watched" and accused my grandmother of taking clothes from the community dryer. When she returned it to the front desk. How do they know her intent was to steal? Maybe she was washing and forgot where her clothes were?
Chris the assistant manager was helpful because he helped get grandpa a ride to the dentist when I wasn't available. But when we were moving out, he emailed my mom when we were going to get the rest of the things out (keep in mind this is the second day of moving and we have 30 days to move out). Why he did that you may ask? Probably to make more money for Merrill Gardens and sign another resident up for that room.
This place and the apartment may look nice but do not leave your beloved elderly family member with them.
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