I live close to this location and being a huge ramen can I always visit when I have a craving. I've been visiting frequently since this location opened and the quality and service is definitely going downwards.
Depending on the day or time of you visit, the quality of food and service will vary very drastically.
Recently, their noodles are being served with a hardness that is inedible and is definitely undercooked (not at the level of al den-ante but raw dough). I wonder if the chefs timers are broken because even when I order "soft" noodles, I still receive very hard noodles. Communication with the servers are difficult because they don't really speak English...this has happened three or four times now and it's very disappointing to see the second location doing so poorly.