Add me to the list of extremely dissatisfied customers. I rented a car with preexisting damage. I marked it on the form and asked if there would be a problem.
The car still worked fine and I didn't have time to go through getting a different car. They said if I marked the form all would be fine when I returned the car. Well needless to say, when I returned the car we started a long saga that is concluding with them insisting on charging mor than $1000 for damage I did not cause. I will never use Payless again and since they are affiliated with Avis, I probably won't use them again either. STAY AWAY!