I called ahead of time to ask what I needed to bring in to get a checking account. Luis answered and was very professional and gave me all the details and told me it's best to make an appointment cause Friday's were busy! I made an apt with him that day. The place was pretty busy for a Friday but I was in and out in about 45 minutes with a new account. It was fast and easy! He was very friendly and went over everything with me. The place has a great location and the inside was very clean!