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  • Horrible horrible customers service. While ordering I asked if the salsa comes inside the burrito and the cashier just looks over at the salsa bar. I got the hint but she was still incredibly arrogant. Finished ordering and went outside to wait for our food. It was freezing inside so we decided outside would be best. When the food was ready I asked for our drink cups and the cashier says "I put them here didn't you grab them?" Of course I replied no. She proceeded to check outside to make sure we weren't lying - really strange. Then I started to eat my uncooked quesadilla- I would assume the cheese should be melted... The cheese was also uncooked in the tortilla roll. I didn't complain and ate what I could then went inside to refill my drink. On my way out I said thank you and again the snooty cashier was too rude to even speak a word. (I was like 5 feet away) Horrible food and even worst customer service. I love El Pollo Loco but will not visit this location again.
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